Privacy policy

This Privacy Policy is an electronic record in accordance with the Information Technology Act, 2000 and applicable rules thereunder, including amended provisions relating to electronic records in various statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.

PLEASE READ THIS PRIVACY POLICY CAREFULLY.
By accessing or using www.earthloomdecor.com (“Website”), you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy and our Terms of Use. If you do not agree, please do not use the Website.

This Privacy Policy governs the use of information collected by Earthloom Decor (“we”, “our”, or “us”) from users (“User”, “you”, or “your”).

1. Consent

1.1 By using our Website and/or providing your information, you consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.

1.2 Your personal data will be retained only as long as necessary for the purposes stated herein or as required under applicable laws. Non-personal data may be retained indefinitely.

2. Information We Collect and Use

We may collect the following types of information:

2.1 Personal Information
Includes Name, Email ID, Phone Number, Billing and Shipping Address.

Used to process orders, deliver products, communicate with you, and prevent fraud.

2.2 Payment Information
We do not store your card or banking details. Payments are processed securely via third-party payment gateways.

We may receive limited information such as payment method or transaction status.

2.3 Technical & Usage Data
Includes IP address, browser type, device details, and location data.

Used to improve Website performance, analyze traffic, and personalize user experience.

2.4 Communication Data
Includes emails, chat messages, or customer support interactions.

Used for quality improvement, customer service, and dispute resolution.

2.5 Social Media Data
If you tag or interact with us on platforms like Instagram or Facebook, we may use or reshare your content.

Used for marketing, engagement, and brand promotion.

2.6 Additional Information
We may receive data from third-party sources to enhance customer experience, prevent fraud, and personalize services.

3. Use of Information

We use collected data to:

Process and fulfill orders
Provide customer support
Improve Website functionality
Send promotional offers (if opted in)
Prevent fraud and ensure security
Comply with legal obligations

4. Data Sharing and Disclosure

4.1 We do not sell your personal data.

4.2 We may share your data with:

Payment gateways
Logistics and delivery partners
Marketing and analytics service providers

All such third parties are obligated to handle your data securely and only for specified purposes.

5. Data Security

We implement reasonable security practices to protect your data against unauthorized access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies to:

Enhance user experience
Analyze Website traffic
Improve performance

You may disable cookies through your browser settings, but some features of the Website may not function properly.

7. User Rights

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for data usage
Opt-out of marketing communications

To exercise these rights, contact us at:

complaints@earthloomdecor.com

8. External Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. Users are advised to review their policies separately.

9. Updates to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of the Website constitutes acceptance of updated terms.

10. Force Majeure

We are not liable for any loss or damage caused due to events beyond our control, including but not limited to natural disasters, cyber-attacks, technical failures, or governmental actions.

11. Governing Law and Jurisdiction

11.1 This Privacy Policy is governed by and operated in accordance with the laws of India. If any of the parties wish to seek legal recourse, the courts in Gurugram, India shall have exclusive jurisdiction over all matters arising pursuant to this Privacy Policy.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, you may contact us at:

care@earthloomdecor.com