Refund policy

🔄 Returns & Refunds – Earthloom Decor

We take utmost care in packaging every order. Since our products are fragile, returns and replacements are handled with specific guidelines to ensure fairness and quality.

⏱️ Return Window

Raise your request within 48 hours of delivery
Requests beyond this period will not be accepted.

🎥 Unboxing Video (Mandatory)

To claim any issue, you must provide a clear unboxing video for:

Damaged items
Missing products
Incorrect items

Make sure your video:
✔ Starts before opening the package
✔ Shows all sides of the sealed box
✔ Clearly captures the full unboxing

❌ Without this video, claims cannot be processed

🔁 Replacement Policy

We offer FREE replacements if:

Item arrives damaged
Item is missing
Wrong product is delivered

Please note:

All requests are verified before approval
We follow a replacement-first policy (no refunds in standard cases)

🚫 Non-Returnable Items

We do not accept returns for:

Used products
Items without original packaging
Sale or discounted items
Handmade products with slight variations

📦 Return Approval & Packaging

Returns must be approved before shipping
Pack items securely in original packaging

❌ Poorly packed returns that arrive damaged will be rejected

💳 Refunds

Refunds are issued only if replacement is unavailable

Details:

Processed within 7–10 working days
Credited to original payment method
Shipping charges are non-refundable

🚚 Shipping & Delivery

Delivery timelines are estimates
Delays caused by courier partners are beyond our control
Delays do not qualify for refunds or cancellations

❌ Order Cancellation

Cancel within 8 hours of placing your order
Orders cannot be cancelled once shipped

🧵 Bulk & Custom Orders

Not eligible for returns
Exceptions handled case-by-case

⚖️ Legal

All disputes fall under Gurugram, India jurisdiction

💬 Need Help?

📩 care@earthloomdecor.com
📱 WhatsApp: +91-9217816565